GeoHub

FAQs

Need help with your GeoHub?

Our support team have used their knowledge to put together a list of answers to your most frequently asked questions.

geo_hub_windows10_all-in-one_desktop_pc

Q: The battery does not charge. What should I do?

A: There are 3 main possible reasons for this problem: bad connection, improper temperature condition, or damaged battery or adapter.

As for bad connection, the user should:

  1. Check all connectors to ensure proper connectivity;
  2. Unplug the supplied power adapter from the wall and verify that the outlet is functioning;
  3. Check all cable connections, plug the adapter back into the device, and then plug back into the wall socket;

In regards to improper temperature conditions, i.e. the device’s temperature is below 0°C or higher than 35°C,  the user should change the location and charge the battery in an ambient temperature between 0°C to 35°C. If the battery or adapter has been damaged, contact an authorised reseller to replace the battery or power adapter.

Q: My battery drains quickly, even when the device is in Standby Mode. What is wrong with it?

A: If the device is not in range of a network it can connect to, the device continues to send out signals to locate a base station and drains the battery. So, temporarily turn on the device, or move the device in range of a network it can connect to, or temporarily turn on the wireless connection on your device.

In addition, if the device keeps checking for Windows updates, even in Standby mode, the battery will drain quickly too. It is normal in this case. The user can disable
it by selecting “Never check for update”. However, this is not recommended. The user should be cautious before doing this.

Q: The device does not turn on. What should I do?

A: It may be because the battery is completely discharged. Charge the device for at least 4 hours, then press and hold the Power Button for 3 seconds to turn on the device.

(Note: sometimes the power button needs to be held down for longer than the 3 seconds if it is in a hard shutdown mode)

Q: The Device does not turn off. What should I do?

A: Press and hold the Power Button for 10 seconds to perform a hard shut down.

Note: User will need to wait for about 8 seconds before turning the device back on again after it has shut down.

Q: Can blind or visually impaired people use this GeoBook 1?

A: Yes. This device supports a featured function designed for blind or visually impaired people. This is the Narrator mode. Narrator is a screen reader that vocalizes all elements on screen, including text and buttons. To enable Narrator mode, select Start > Settings > Ease of Access > Narrator, then toggle the slider to turn on Narrator.
 In Narrator mode, every time you select an option, you will hear a voice telling you the text or button you are selecting.

Q: The system crashes, or the screen turns blue, after startup. What can I do?

A: This may be because the device system has been damaged to some extent from improper shut-down actions. In shut down status, we recommend restarting your device following the instructions below:

  • Start your PC and select the Power icon in the bottom right-hand corner of the lock screen.
  • While holding down the Shift key, select Restart.
  • On the Boot options menu, select Troubleshoot > Reset this PC > Remove everything.
  • Your PC will restart and will reset itself.

OR

  • To reset, go to Settings > Update & Security > Recovery > Reset this PC.
  • For a full, factory reset, remove all settings and files. Please externally save all files you wish to keep before doing this.
  • Your PC will restart and will reset itself.

OR

  • If you wish to boot from an EFI USB, go to Settings > Update & Security > Recovery > Advanced start-up.
  • Choose Use a device and select the device you wish to boot from.
  • Your PC will restart and will boot from the device chosen. Follow the instructions to complete

Q: Unable to access the account due to a lost password. What should I do?

A: If you don’t have a Microsoft account and have forgotten your local account password, you can’t recover it. Instead, you’ll need to reset your PC. Please see instructions below:

    1. Start your PC and select the Power icon in the bottom right-hand corner of the lock screen.
    2. While holding down the Shift key, select Restart.
    3. On the Boot options menu, select Troubleshoot > Reset this PC > Remove everything.
    4. Your PC will restart and will reset itself.

Note: Following these steps will remove all of your data, programs, and settings.